It doesn’t matter how much security you put into place, we the end user tend to be the weakest link when the “bad guys” take advantage of our human nature through social engineering. They determine the best ways to get you to make a hasty decision without thinking of the security consequences. I recommend watching this Sans video that will explain the concept of social engineering in more detail. Always remember, when in doubt, contact us before clicking on something, or dialing that number to a fake tech support company. Unfortunately, this is becoming more common place with each passing day.